PAYMENT
Orders can be placed on line or by post. Full payment is required when placing an order. Please make cheques payable to 'Hearts & Crosses'. We accept the following credit cards:
Secure payment: Items purchased by credit or debit card are done via the secure server 'SecPay'. For more information about 'SecPay' please visit: www.secpay.com
PRICING
Hearts & Crosses reserves the right to change, without notice, any pricing in the case of error or in the case of manufacturers increasing cost of materials.
DELIVERY
We will always try our best to deliver your order within 3 days of receiving payment, subject to availability, however please allow up to 28 days. If your order is urgent, just let us know by calling 01598 740162 or e-mail julie@heartsandcrosses.co.uk and we'll do our best to meet your needs. Full payment is required when placing an order. Items are sent by Royal Mail Special Delivery which requires a signature on delivery. We do not take responsibility for late or non delivery due to factors outside our control.
POSTAGE & PACKING
For mainland Great Britain - England, Scotland, NI and Wales - £4.95
For all other EU destinations £10.00
For international orders please e-mail Hearts & Crosses for a quote before placing the order.
RETURNS POLICY
We hope you will be delighted with your purchase from Hearts & Crosses. However, if for any reason you are not completely satisfied you may return the goods within 7 days of purchase and we will be happy to offer an exchange or refund, less deductions for P&P. Damaged, broken or incomplete orders must be made verbally within three days; no responsibility can be accepted after this period. Under no circumstance are we able to accept the return of earrings in compliance with current Health & Hygiene regulations. We will not also be able to refund any item that has been specially ordered outside our current range. This does not affect your statutory rights. The goods must be returned in the original condition, with proof of purchase. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
As each piece of jewellery is individually hand made, colours, shapes and sizes may vary slightly. Please contact us if you are returning your order by telephoning 01598 740162 or E-mail julie@heartsandcrosses.co.uk
PRIVACY & DATA PROTECTION POLICY
Hearts & Crosses comply with all aspects of the Data Protection Act of 1984 and the new act of 1988. The information given to us at the time of ordering will used by Hearts & Crosses only, and will not be distributed to any other companies or individuals. Your information will be used by Hearts & Crosses for the following purposes:
- to process your order or for the return of information requested from you
- to ensure that two retail outlets in close proximately are not both selling the same Hearts & Crosses products
- to keep you informed about new designs and offers
If you do not wish to receive this information, please contact Hearts & Crosses and request that your name/company be removed from the mailing list.
COPYRIGHT
All rights in the content of these web pages are owned or controlled for these purposes by Hearts & Crosses.
You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Hearts & Crosses for any reason whatsoever without the prior written permission of Hearts & Crosses.
